Frequently asked questions

Fill in the registration form with your full name, email and phone number. It takes under two minutes and no payment is required. After you submit the form, a personal manager contacts you within 24 working hours.

You must be at least eighteen, hold a valid identity document such as MyKad, and complete KYC identity verification before trading features activate. The first deposit starts from RM1,100 on the Basic plan.

No. The platform is built so users without experience can start with ready-made strategies and a personal manager to guide them. Experience helps, but it is not a requirement.

Yes. The dashboard and reports are designed for phone and tablet screens, so you can monitor the account, adjust strategies and request withdrawals from anywhere.

No. The monthly fee is RM0 on every plan. The deposit amount stated is your trading capital, not a membership payment.

Every applicable commission and cost appears on the confirmation screen before a trade executes, and the full history is available in your account reports.

No. Trading always carries the risk of losing part or all of your capital, and past results do not guarantee future ones. Be wary of anyone promising otherwise.

Yes. Server-side market monitoring runs 24 hours a day, including while you sleep. You can stop or adjust a strategy at any time.

The AI module reviews price movement, volume, volatility and patterns based on market data, then presents signals and summaries in an easy-to-read form. It is a support tool, not a guarantee of outcomes.

Yes. You define price ranges, position size, risk level and when a strategy stops. Your personal manager can help shape the initial settings around your goals.

Yes. You can enable email notifications for new logins, strategy executions, extreme-volatility warnings and withdrawal status changes.

Yes. All trading of financial assets carries risk, including losing part or all of the capital invested. Read our risk disclosure page fully before the first deposit.

Yes. Asset prices move constantly and your portfolio value moves with them. Our protection module halts trading during extreme volatility, but that reduces exposure; it does not remove losses.

No, and any offer claiming so is dishonest. Risk can only be managed through position sizing, diversification and disciplined personal loss limits.

We provide two-factor authentication, data encryption, login alerts, session management and a complete audit trail. The full guide is on the Security page.

Client funds are handled through licensed banking and payment partners, separate from platform operations. Withdrawals always go to accounts in your own name.

Use the recovery link on the login page; the process involves your registered email and identity confirmation to prevent takeovers. Support can help if that email is also unreachable.

Yes. Withdraw your balance first, then request closure through support; your data is processed according to our privacy policy and the legally required retention periods.

Check the status page in your account for maintenance notices, then contact support with a description and the time it happened. We usually reply within one business hour.

Pause that strategy first, then review the parameters with your personal manager before reactivating it. Every settings change lives in your audit trail.

Email support at <?= e(site("support.email")) ?> with your name; requests are routed to the manager responsible for your account, usually answered within one business hour.

FPX online banking, DuitNow transfer, Visa, Mastercard and USDT TRC-20. All are free; most are instant, USDT arrives within 24 hours.

DuitNow bank transfers usually take 1–3 business days, Visa cards 1–5 business days, and USDT within 24 hours after the security check.

The platform charges no withdrawal fees. Any third-party charge from your bank, if applicable, is shown by the receiving side, not by us.

KYC documents protect your account from identity theft and meet our anti-money-laundering obligations. The process and timelines are explained on the AML/KYC page.

We operate within the Malaysian frameworks that apply to us, including SC requirements for investor protection and the BNM framework for interactions with banking partners. Details are on the Licensing and regulation page.

The Terms of Use, Privacy Policy, Risk disclosure, Withdrawal policy and Fraud warning are all in the Documents menu at the top of every page.