Contact us
Our team aims to give every user fast, friendly and qualified support. Whether you are new to automated trading or already manage a large portfolio, we are ready to answer questions, explain how the platform works and help resolve any issue. Fill in the form and tell us what you need; a support officer will review your request and reply as quickly as possible, usually within one business hour.
Registration open, limited spots
A personal manager will contact you within 24 hours.
By creating an account, you agree to our Privacy Policy and Terms of Use.
Kuala Lumpur office
- Address
Level 33, Menara Prestige, Jalan Pinang, 50450 Kuala Lumpur, Malaysia - Office hours
Monday to Friday, 9:00–18:00 (Malaysia time) - Support email
[email protected]
Customer contact centre
- Operating hours
Monday to Friday, 9:00–18:00 MYT (excluding public holidays) - Response wait time
usually under one business hour - Responsible department
Client Support & Compliance
What we can help with
Registration and activation
Step-by-step guidance for new accounts, KYC identity checks and the platform's basic settings.
Deposits and withdrawals
Questions about FPX, DuitNow, cards and USDT, including the status of withdrawal requests in progress.
Account security
2FA, session management and reports of unusual activity; an account can be temporarily locked when needed.
Complaints and disputes
Formal requests are logged and handled under the process on the Complaints page.